Orders & Shipping
How do I track my order?
Once your order ships, you will receive an email containing a tracking link. You can also log into your CHIPIPA account dashboard to check the real-time status of your package.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates, delivery estimates, and applicable import duties are calculated automatically at checkout based on your delivery address.
Can I cancel or modify my order after placing it?
Because we process and pack orders rapidly (often within hours of a drop), we are generally unable to modify or cancel an order once it is placed. If you spot a critical error in your shipping address, please contact support immediately, but we cannot guarantee changes can be made.
Returns & Exchanges
What is your return policy?
Due to the highly limited nature of our collections, all sales are considered final unless an item arrives damaged, defective, or incorrect. If you receive a flawed item, please contact us within 7 days of delivery with your order number and photos of the issue.
Can I exchange my item for a different size?
Because pieces do not restock and inventory is strictly limited, we are generally unable to accommodate size exchanges. Please refer closely to the sizing charts provided on every product page before checking out.
The Scarcity Model
Will sold out items ever restock?
No. CHIPIPA operates on a strict scarcity model. Once a collection or a specific piece sells out, it will never be reproduced, restocked, or reissued. We believe in keeping our pieces exclusive for those who secure them.
An item sold out while it was in my cart. Why?
Adding an item to your cart does not reserve it. Inventory is only claimed once the checkout process is completely finalized and payment is approved. During high-traffic drops, items can sell out very quickly.
Sizing & Fit
How do CHIPIPA garments fit?
Most of our garments are designed with a slightly oversized, relaxed streetwear fit unless otherwise specified. We highly recommend checking the detailed size guide available on each specific product page, as dimensions can vary between collections and silhouettes.
Payments & Billing
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), UPI, and select digital wallets through our secure payment gateway at checkout.
When will my card be charged?
Your card will be charged immediately upon order confirmation to secure your limited-edition items.
Contact & Support
How can I get in touch with customer service?
You can reach us by emailing support@chipipa.com or by using the form on our Contact page. Our support team typically responds within 24–48 business hours.
Still have questions?
If you couldn't find the answer you were looking for, reach out to our team.