Refund Policy

CHIPIPA (“CHIPIPA,” “we,” “us,” or “our”) releases limited-edition pieces in small, non-repeating batches. This Refund & Cancellation Policy explains when orders can be cancelled or refunded through www.chipipa.com (the “Site”). It should be read alongside our Terms of Service.

When it's gone, it's gone — all sales are final unless your item arrives damaged, defective, or incorrect.

a) Cancellation by You

• You may request to cancel an order only within 1 hour of placing it, by contacting us immediately at support@chipipa.com with your order number.
• Once an order has entered processing or shipping, it can no longer be cancelled, due to the limited quantity and fast fulfillment of each drop.
• If your cancellation request is received in time, you will receive a full refund to your original payment method.

b) Cancellation by CHIPIPA

• We may cancel all or part of an order if the item is unexpectedly out of stock, if we suspect fraud or bot activity, or if there is a pricing or listing error.
• If we cancel your order, you will be notified by email and refunded in full for the cancelled portion within 5–10 business days.

Because CHIPIPA products are released in limited, non-repeating quantities, we do not accept returns or exchanges for reasons such as change of mind, incorrect size selected at checkout, or dissatisfaction with fit or style. We encourage you to review sizing guides and product details carefully before completing your purchase, as pieces cannot be reissued once sold out.

If your item arrives damaged, defective, or is not what you ordered:

• Contact us within 7 days of delivery at support@chipipa.com.
• Include your order number, a description of the issue, and clear photos of the item and packaging.
• We will review your claim and, at our discretion, offer a replacement (if available), store credit, or a refund to your original payment method.
• Claims submitted after 7 days of delivery may not be eligible for resolution.

• Approved refunds are issued to your original payment method within 5–10 business days of approval.
• Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.
• Shipping fees are non-refundable except where the return is due to our error (damaged, defective, or incorrect item).
• Store credit, where offered, does not expire and can be used toward a future release.

Refunds will not be issued for:

• Change of mind after purchase
• Incorrect size or fit selected by the customer
• Items damaged after delivery due to improper care or handling
• Orders past the applicable claim window in Section 4
• Purchases made through unauthorized resellers or secondary markets

If tracking shows your order as delivered but you did not receive it, please check with neighbors or your building's mailroom and contact the carrier first. If the issue cannot be resolved, contact us at support@chipipa.com and we will investigate with the carrier before determining eligibility for a replacement, store credit, or refund.

We may update this Refund & Cancellation Policy from time to time. Changes take effect immediately upon posting to the Site and apply to orders placed after the update. Continued use of the Site after changes are posted constitutes acceptance of the revised Policy.

Questions about a refund, cancellation, or an order issue can be sent to:

CHIPIPA
Support Email: support@chipipa.com